Refund policy

At Healing Hampers, we want every delivery to feel thoughtful, comforting, and beautifully received. If something isn't right with your order, please contact us and we'll do our best to help.

Damaged or Incorrect Orders

If your hamper arrives damaged, incomplete, or incorrect, please email us within 48 hours of delivery at hello@healinghampers.uk with your order number and photos of the issue. We will arrange a replacement or refund as quickly as possible.

Cancellations

Orders may be cancelled for a full refund before they have been dispatched. Once an order has been shipped, we are unable to cancel it in transit.

Returns

Due to the nature of our products, we are unable to accept returns on:

• Perishable goods
• Food and drink items
• Opened wellness or skincare products
• Personalised or custom hampers

If you change your mind, unopened and unused non-perishable items may be returned within 14 days of delivery. Customers are responsible for return postage costs unless the item is faulty or incorrect.

Delivery Information

Please ensure all delivery details are entered correctly at checkout. We cannot offer refunds for orders delivered to incorrectly supplied addresses. While we will always do our best to assist, we are not responsible for courier delays once an order has been dispatched.

Contact Us

For any issues with your order, please contact us at hello@healinghampers.uk. We aim to respond within 1 to 2 working days.